PROBLEM: Your ID or Password is not correct
SYMPTOMS
End users complain of receiving an error message when attempting to log into the VirtuaLab. The following error dialog is displayed:
CAUSE
The user has entered an invalid login or password.
RESOLUTION
Confirm that the user id is correct. Confirm that the CASE of the password has been entered properly. CAN-8 VirtuaLab passwords are CASE SENSITIVE. Confirm that a REFRESH ALL hasn’t been performed by the lab administrator.
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